To manage insurance claims and building repairs efficiently from initial instruction through to project completion, ensuring that all stakeholders are kept fully updated on claim progress and that claim costs are carefully monitored and controlled.
Core Responsibilities and Duties
1. Claim Management
* Claim Initiation and Processing: Open and manage new claims, ensuring prompt communication with all involved parties from start to finish.
* Supplier Coordination: Assign suppliers as needed for each claim, ensuring service quality and timeliness.
* Call Handling: Manage both inbound and outbound calls, serving as the primary contact for customers.
* Customer and Insurer Communication: Facilitate clear, effective communication between customers, insurers, and other stakeholders to keep everyone informed of claim progress.
* Data Management and Compliance: Handle all data in a secure and responsible manner, ensuring compliance with the Data Protection Act.
2. Claims Approval and Cost Efficiency
* Property Claim Authorization: Evaluate and authorize claims based on established guidelines.
* Cost Control: Apply effective cost-management practices to ensure claims are handled efficiently.
3. Record Maintenance and System Updates
* Pulse System Updates: Regularly update and maintain accurate claim records within the Pulse system.
* Supply Chain Database Maintenance: Oversee supplier information in the database ...