We have a fantastic opportunity for a Housing Options Support Officer at Bolton Council, this is a full-time temporary role for the next 2 – 3 months with the possibility of extension. What is the role? Bolton Council are looking for a Housing Options Support Officer, to provide a range of administrative and reception support across the housing options and advice services, providing direct customer contact and relevant advice and assistance. To assist in providing a comprehensive reception and enquiry service, receive and deal with customer enquiries in person, in a range of settings by phone and other media; providing initial screening / assessment; supervising the reception area as appropriate including queue management processes; appointment / interview diary management; receipt and checking of relevant documentation What are your responsibilities? To take overall management responsibility for the day-to-day operation of the home and staff to ensure that the home meets the Children’s Homes Regulations and Quality standards. Maintain all relevant database / ICT systems and customer records in a timely and accurate manner, retrieving and sharing information appropriately across the service and with external partner agencies. To work in conjunction with & support other Community Housing Services staff in delivery services as a whole. Contribute to the effective delivery and development of the service. To assist in providing a comprehensive reception and enquiry service, receive and deal with customer enquiries in person, in a range of settings by phone and other media; providing initial screening / assessment; supervising the reception area as appropriate including queue management processes; appointment / interview diary management; receipt and checking of relevant documentation Dealing with often complex (internal and external) customer enquiries, seeking appropriate information where necessary to offer appropriate advice/ assistance in relation to those enquiries and the services provided by Housing Options and Advice services, including where appropriate advising customers in relation to: Relevant information and advice on services, policy and procedure, and appropriate advice to customers about assistance offered by Housing Options and Advice services. Their housing application and the allocation / re-housing process. Availability of accommodation and other options. Appropriate signposting and referral to a range of other agencies. Homelessness assistance and the applicant’s current circumstances. Arrangement of any necessary appointments for more detailed advice and assistance; and Any conditions of residence in circumstances where customers are provided temporary and/or supported accommodation assistance. What skills do you Need? Must have recent experience of working as a Housing Options Support Officer, ideally for the local authority or housing association. Strong IT Skills, as you will be using Microsoft Office, and internal council IT systems Excellent people skills, as you will be speaking to the public, other members of staff and managers. Excellent Telephone manner There may be the possibility of Hybrid working in the future, depending on how you get on in the role Next Steps: To receive a full job description please apply below or email your CV to