Job Title: Store Stylist
Department: Retail
Contract type: Full time, 6 months fixed term contract
Location: Cadogan Place, London
Role Purpose: Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Areas of Responsibility:
1. Customer Service and Sales KPI’s:
o Hold one on one customer appointments in store and personal styling sessions
o Build outfits / style the collection with clients
o Oversee alteration process from start to finish
o Be highly confident with one on one and personal styling appointments
o Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
o Work alongside the rest of the team to achieve and improve sales targets
2. Client Base:
o Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
o Capture client’s preferences to tailored follow ups and information via CRM system
o Be proactive in building recognition of The Fold
o Involvement in brand events
3. General Store Tasks:
o Maintain high standards on the shop floor and stockroom
o Complete the opening/closing checklist at the beginning and end of each day
o Have up to date brand and product knowledge to style the collection with customers
o Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
o Process delivery and mid week top up to ensure current collection is replenished and up to date
o Stock management and understanding of our processes
About You:
* Have previous experience of sales in store, boutique, styling or a similar environment
* Be familiar with high-end sales processes, behaviours, customers and brands
* Be passionate about styling and building customer relationships
* Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
* Have a basic understanding of KPIs within a retail environment
* Contribute with a proactive attitude to daily tasks
* Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
Benefits of Working with The Fold:
* Closed Sundays and bank holidays
* 25 days holidays including bank holidays
* Buy additional holidays
* Employee Assistance Programme
* Uniform allowance per season
* A friends and family discount policy with 50% off full retail price
* Bike to work scheme, save on the cost of bikes and equipment
* Pension scheme
* Summer Friday hour
* Fully stocked snack cupboards, fruits and coffee & tea
* Regular Social Events
Unfortunately, due to the number of applications we receive, we are only able to respond to those that are successful to the next stage.
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