We are looking for a part-time receptionist to be responsible for undertaking a wide range of reception duties. Experience is preferred. We use SystmOne at the practice, and ideally, knowledge of the software will be an advantage; however, all training will be provided during your induction period.
We require cover for four days a week: Mon 2pm-6pm, Wed, Thurs, and Friday 2pm-6pm (16 hours per week). Flexibility is essential, and the successful applicant should be available to work between 08:00 am to 18:00 pm if required.
Main Duties of the Job
Duties can include, but are not limited to, answering phone calls, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, processing repeat prescriptions, scanning, and chaperoning. You will act as the central point of contact for patients, distributing information, and working as part of a friendly team.
About Us
We are a small, busy practice based in Batley Town Centre. We have 5 regular doctors, 1 advanced paramedic, 1 pharmacist, 4 receptionists, 1 practice nurse, and 1 HCA. We always aim to offer the best service and support for all our patients and service providers. We have been recognized as one of the top 5 surgeries in West Yorkshire.
Job Responsibilities
1. Maintaining and monitoring the practice appointment system.
2. Processing face-to-face requests, telephone requests, and e-requests for appointments.
3. Answering incoming phone calls on our cloud-based telephone system and dealing with requests over the telephone.
4. Front desk duties, including greeting patients and visitors appropriately.
5. Processing prescription requests, including online requests.
6. Signposting to the correct services, which may include MSK referral, Pharmacy First.
7. Reading code data on SystmOne.
8. Inputting data into patients' healthcare records as necessary.
9. Managing all queries efficiently.
10. Maintaining a clean and tidy working area and reporting any health and safety issues to your manager.
11. Monitoring and maintaining reception notice boards.
12. Flexibility is required at times due to staff sickness or holiday cover.
13. Adhering to the practice policies regarding security and confidentiality, record management roles and responsibilities, and following the Information Governance Act.
Person Specification
Qualifications
* Experience with SystmOne is required, and training will also be provided during your induction. GCSEs and NVQs are desired but not necessary. E-learning and opportunities for training will be offered.
* N/A
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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