Customer Retention Director Are you a strategic leader with a passion for customer success? Do you thrive on driving retention in a fast-paced SaaS environment? If so, we want to hear from you Parkinson Lee are retained partners to a global SaaS business in this search.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
As Customer Retention Director, you'll play a pivotal role in ensuring customers stay with our client and continue to see the value in their offerings.
Location: South Yorkshire pref 3 days per week Status: Full-time, Permanent What You'll Do: ? Develop and execute a customer retention strategy to drive long-term loyalty and satisfaction.
? Lead a high-performing team focused on retaining subscriptions and medium-sized accounts.
? Collaborate across Sales, Marketing, Product, and Customer Support to improve retention processes.
? Use data-driven insights to monitor retention metrics and identify at-risk customers.
? Act as a customer advocate, ensuring their needs shape decisions and strategies.
? Optimise and scale retention processes to enhance efficiency and effectiveness.
What We're Looking For: leadership experience in customer retention or new business, preferably in SaaS.
A proven track record of driving high retention rates and reducing churn.
Strong leadership skills to mentor and develop a high-performing team.
Excellent negotiation, communication, and relationship-building skills.
Experience using CRM and customer success tools (Salesforce preferred).
A data-driven mindset with strong analytical and decision-making abilities.
Work in a dynamic, fast-paced environment where innovation thrives.
Invest in your professional growth with continuous learning opportunities.
Collaborate with a passionate, diverse, and inclusive team.
If you're ready to take the lead in shaping the customer retention strategy and making a real impact, apply now ADZN1_UKTJ