Communication and working relationships To be able to deal with potentially distressed patients with empathy and tact both on the telephone and in person regarding matters of a sensitive nature Planning and organisation To cover the phone lines and make appointments, ensuring patients are seen at the appropriate time, in the correct clinics and are booked in accordance with local and national sexual health booking guidelines Analytical and judgement To ensure compliance to sexual health quality indicators including waiting times and follow the escalation policy in the event of any likely exceptions or breaches. Responsibility and accountability To ensure all local standard operating procedures are followed appropriately Responsibility for patients and client care To receive patients in a friendly, non-judgemental and tactful manner To show empathy when dealing with matters of a sensitive nature.