We are seeking a highly organised Assistant Scheduler to coordinate, plan and manage all engineer maintenance operations to ensure efficient workflow allocations, based in Manchester. This role requires strong communication skills and the ability to balance planned and reactive work efficiently. This is a permanent role paying up to £28k p.a.
Benefits:
Competitive salary
30 days of holiday, including bank holidays
Medical Health Cash Plan
Company Sick Pay
Enhanced Pension Contribution
Life Assurance Scheme
Access to a range of benefits via Perkbox, including Wellbeing packagesAbout the Role:
Key responsibilities include:
Planning and scheduling jobs for technicians, ensuring efficient workforce allocation
Collaborating with the commercial and customer service teams to book jobs onto the system
Managing the scheduling of both reactive and planned works
Communicating regularly with technicians, addressing any operational challenges
Proactively planning work schedules to optimize labor allocation
Liaising with the Operations Manager to identify and resolve staffing issues
Monitoring job progress to ensure timely completion
Adjusting schedules in response to emergency and reactive work requirements
Overseeing the on-call roster to maintain adequate coverage
Identifying potential workforce shortages and proposing solutions
Continuously improving scheduling processes to enhance customer service
Maximizing the utilization of internal technicians in line with business KPIs
Ensuring targeted revenue is achieved and monitoring job progress
Escalating any performance or conduct issues to the Service Manager in a timely manner
Providing a full job debrief to lead technicians regarding chemicals, consumables, and equipment
Identifying and addressing any shortfalls in job requirements for reactive and planned works
Notifying the Project Manager or service/account manager of any staffing or equipment shortages
Managing travel costs by optimizing job assignments based on employee locations
Adjusting schedules as needed to resolve any reported discrepancies
Working with Project Managers to ensure scheduling maximizes project margins
Booking hire equipment for planned and reactive works only
Ensuring equipment hire and off-hire processes are managed within required timelines to control costs
Supporting the implementation of the company’s Health & Safety Management System within OperationsAbout You:
Previous experience in scheduling with a strong understanding of CRM and resource planning tools
Excellent administrative skills with strong attention to detail and organization
Effective communicator with a personable and approachable demeanour
Ability to work collaboratively within a multi-functional team
Strong prioritization and time management skills to handle a dynamic workload
Comfortable working in a fast-paced environment with frequent changes
Flexible to work outside standard office hours and participate in an on-call system
Ability to engage with people empathetically while maintaining a focus on operational objectivesIf you are interested then please click the APPLY button now.
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer