Blue Arrow is currently looking to recruit Customer Service Advisors for our client based Belper DE56. Potential start dates are available from 4th or 11th November so please do not hesitate and apply today. Due to nature of the contract we can only accept application of candidates who are entitled to work full time on ongoing basis. Full training provided however you MUST have previous customer service experience, great typing and strong communication skills. Hours: Mon - Sun - 39.5 hours per week - on a rota basis 8:00am - 6:00pm (Monday to Friday) 8am - 3pm (Saturdays) 8am -12pm (Sundays) Your role: You will be dealing with customers who contact the client via telephone, email, or live chat. Using your customer service skills, you will provide an effortless customer journey and experience You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service. Ensure all telephone calls are answered within our service level agreement, booking utilising the Salesforce platform. Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels. Work closely with customers to keep them informed Ensure compliance with all regulations. Pay rate starts from £12.21per hour plus performance bonus. There might be an opportunity for temp to perm transfers. Key criteria: At least 1-2 year's previous customer service experience is essential. Solid recent work history within customer service At least 1 year's previous customer service in a call centre is desirable. Excellent telephone manner Strong communication skills Demonstrate the drive to deliver world class service to all customers. Ability to use Microsoft applications and web-based platforms. Highly approachable with good interpersonal Motivational to work alone or as part of a team. Flexible approach to learning new skills to support business requirements. Self-starting with a positive outlook and determination to succeed. GCSE grade 4 in English or an equivalent qualification If you believe to have required skills and experience please could you click apply Looking forward to working with you. Blue Arrow Team Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.