We Live and Love Travel.... Do you?
Its not just our holidays that are award-winning. Our workplaces are too! Come and join Travel Weekly's Employer of the Year for 2024!
We are looking for an experienced Travel Consultant to join our Aberdeen Store. This is a part time opportunity, offering 2 days per week and extra cover when required.
When you work in one of our beautiful stores, you'll discover a travel career with a difference from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel. You'll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips.
We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.
As a Personal Travel Expert, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. As a Personal Travel Expert you will create and sell worldwide holidays and you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil. We make sure that booking holidays are as enjoyable as the trip itself…
So what are we looking for:
* Confident & well-travelled natural conversation starters that can bring their personality to work!
* Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
* Be self-motivated and dedicated to building a repeat customer base
* Have proven experience thriving within a sales environment
* Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third party product
* Manage own time effectively; there's a lot to do before, during and after the customer journey.
* Adaptable and be flexible in an ever-changing and omni-channel environment!
* Have experience using booking systems or have the ability to pick up new systems quickly
* Experience working retail hours (Most of our stores are open 7 days a week therefore for this opportunity there is a requirement to work 2 days a week which will include a selection of shifts including weekends.)
What does a typical day look like as a Personal Travel Expert…
It all starts by talking all things travel whilst your customer enjoys the in-store experience. You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality.
Once your customer has booked their dream holiday, it's down to you to ensure their booking experience doesn't stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customer's concierge and point of contact.
Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.
Benefits for our retail team
* We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
* We're also a company that values wellbeing, sustainability and giving back.
Retail training & career progression
* Our training kicks off with a five-week virtual programme, supported by in-store training
* Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
* Strong connection and open communication with our leadership team and amazing head office
* Opportunity to grow your own database of VIP customers and build lasting relationships
* Opportunity to attend and organise events as a Kuoni ambassador
* Strong recognition and internal promotion opportunities; chances to move up to Assistant Manager, Store Manager or into a head office role
Travel opportunities
* At least one educational trip per year, gaining first-hand knowledge to share with your customers.
* Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
* Discounted staff travel
Lifestyle & financial benefits
* Perkbox, providing thousands of discounts.
* From 25 days annual leave, increasing the longer you work with us
* Matched contribution pension scheme
* Exceptional performance-related pay (opportunity to earn an extra £4,000 - £7,000 a year on top of your salary).
Wellbeing & giving back
* Employee Assistance Programme that provides a complete support network.
* Free flu vaccinations at a convenient location
* Two days of paid leave each year to volunteer and give something back to the local community
Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE.
To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit Kuoni Stores
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