About Us:
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility—proudly B-Corp certified and working exclusively with vetted and approved partners.
Position Summary:
At Twelve, we take pride in delivering best-in-class product development and production solutions for leading global brands. As we continue to grow, we are seeking a strategic, process-driven Director, Production Management to serve as the right hand to the SVP, Production. This individual will drive operational excellence, optimize production workflows, and lead cross-functional initiatives that ensure seamless execution across our product categories. The AVP of Production will play a pivotal role in scaling operations, mitigating risks, and fostering strong vendor and client relationships while driving innovation and efficiency within our production team.
Key Responsibilities:
Strategic Leadership & Operational Oversight
* Serve as a key strategic partner to the SVP, Production, supporting high-level decision-making and ensuring alignment with business objectives.
* Lead the continuous improvement of production processes, identifying opportunities for increased efficiency, cost savings, and risk mitigation.
* Oversee the end-to-end production lifecycle, ensuring seamless execution from product development through final delivery.
* Develop and implement best practices, policies, and SOPs to improve scalability and cross-functional collaboration.
* Analyze and assess production performance metrics, leveraging data to inform decision-making and improve efficiencies.
Production & Supply Chain Management
* Oversee domestic and global production operations, ensuring high standards of quality, compliance, and efficiency.
* Ensure smooth order fulfillment and processing, including PO/SO management, invoicing, inventory allocation, and client-portal processes.
* Maintain and update COGS in our ERP system to ensure accuracy of project margins
* Analyze product margins to identify areas for improvement and cost-saving opportunities
* Manage relationships with factories, suppliers, and logistics partners in China, the US, EMEA, and other key markets, ensuring timely execution and adherence to compliance standards.
* Negotiate pricing and contract terms with vendors to optimize costs while maintaining strong partnerships.
* Coordinate transportation and delivery of finished goods in collaboration with our Logistics Manager. Ensure proper shipping documentation (Packing List, Commerical Invoice) is collected to be shared with the nominated freight forwarder.
* Monitor supply chain risks and develop contingency plans to proactively address potential disruptions.
Client & Stakeholder Management
* Serve as a key escalation point for internal teams and external clients on production timelines, delays, and issue resolution.
* Communicate proactively with clients regarding order status, production milestones, and potential risks.
* Partner with Account Management, Development, and Compliance teams to ensure production aligns with client expectations and brand standards.
Team Leadership & Development
* Lead and mentor a high-performing production team, providing guidance, training, and professional development.
* Establish clear goals and KPIs for the production team, ensuring accountability and continuous improvement.
* Foster a culture of collaboration, problem-solving, and operational excellence within the production function.
Qualifications:
* 10+ years of experience in production management, supply chain, or operations within a fast-paced, product-driven environment.
* Proven leadership experience, including managing teams and scaling operations.
* Strong knowledge of global supply chain logistics, compliance regulations (Prop 65, REACH), and QA/QC standards.
* Experience with EDI, ASN data flows, vendor compliance, and routing guide standards.
* Advanced problem-solving and analytical skills, with the ability to drive data-informed decision-making.
* Expertise in Microsoft Excel, PowerPoint, Google Suite, and project management tools; NetSuite and SPS Commerce experience strongly preferred.
* Exceptional organizational, communication, and negotiation skills, with the ability to build strong relationships across stakeholders.
* A strategic thinker who thrives in a dynamic, high-growth environment and can balance big-picture planning with day-to-day execution.
What you can expect:
* Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
* Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year!)
* Generous Paid Time Off – Including your birthday, personal days, time-off around holidays.
* Summer Fridays
* Discretionary bonuses
Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.