Job Description Review and update the Logbook. • Be smart, well groomed and maintain a friendly and cheerful disposition all the times. • Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager. • Maintain associate relations. • Resolve complaints. • Handle the disputes. • Ensure the services are up to the required standard. • Smooth check in / check out procedures. • Hotel tour as per list. • Check hotel situation, occupancy, functions, groups and VIPs. • Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc. • Attend training classes as per schedule • Show fullest cooperation and respect within the team and other departments • Is aware of the daily activities and has product knowledge of all the hotel facilities