The Hoxton, Holborn | 199-206 High Holborn, London WC1V 7BD, UK
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
Job Description
What you’ll do…
* Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
* Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels.
* Answer phones, sort out requests, and give recommendations to the best show to see and the latest pop-up restaurant to try in the area.
* Work closely with our Housekeeping and Engineering teams to ensure everything runs smoothly for our guests’ stay.
Qualifications
What we’re looking for…
* Someone who enjoys being helpful to others and makes guests feel confident they can answer any question.
* Individuals who are looking for a place where they can be themselves; no clones in suits here.
* Passion for hospitality, whether that’s a drink, a meal, an event, or a bed for the night.
* A positive impact on the people you interact with, leaving them with a memorable experience.
* Willingness to leave egos at the door and help get things done.
* Open to doing things differently and trying (almost) everything once.
* A desire to be part of a team that works hard, supports each other, and has fun along the way.
Additional Information
What’s in it for you…
* 28 days holidays (inclusive of bank holidays), pension, and life insurance.
* A health cash plan to claim money back and get access to various ways to support your physical & mental wellbeing.
* A confidential hotline for any support you require about anything and a network of mental health first aiders.
* Lots of retail & hospitality perks through our partners.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* We’ll feed you during your shift.
* Excellent discounts across the Ennismore family for you and your nearest and dearest.
* Free night at The Hoxton every year and a bonus when you hit significant milestones.
* Opportunities to progress and switch it up as part of a global family of brands.
* Training to help you settle into your role, learning academies to broaden your skillset, and development that helps you thrive at work.
* Extra time off to volunteer with one of our partner charities.
* Regular team get-togethers, from team drinks to bi-annual parties.
* Enhanced family leave for when you’re expanding your family.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.
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