Thamesfield Retirement Village, based in Henley on Thames, is on the lookout for a weekend Receptionist / Admin Assistant to work 6 hours each day on Saturdays and Sundays from 9am to 3pm. - Weekend Work
The successful candidate will be the main point of contact for residents and visitors and will be responsible for creating a positive and long-lasting impression of Retirement Villages. They will provide excellent customer service for all stakeholders while also supporting the Village Management with administrative and housekeeping tasks.
Key Responsibilities:
* Welcome and greet visitors, guests, and residents.
* Ensure all guests and visitors sign in as appropriate.
* Answer incoming telephone calls and resident calls, forwarding and taking messages as appropriate.
* Sort and distribute post daily, managing and processing the posts for Village Management and residents.
* Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
* Handle appointments for residents and family members (restaurant, hairdresser, chiropody, taxis, etc.).
* Co-ordinate the weekly online shopping service for residents, including collecting shopping lists from residents and arranging internal deliveries.
* Maintain the resident purchase log and take payments using the electronic POS, including newspaper, shopping, laundry, maintenance, hairdressing, etc.
* Support in keeping all resident files up to date.
* Triage requests from residents, suppliers, and staff.
* Support in resident move-in and out procedures.
* Promote and update residents on all hospitality activities and events.
What we are looking for:
* Enthusiastic, proactive, and personable individual who enjoys working as part of a busy office environment.
* Previous administration experience, strong numerically, and a confident telephone manner with good communication skills, both written and verbal.
* Good team player with a positive attitude.
* High level of attention to detail.
* Highly organised.
* Strong Excel knowledge.
If this sounds like something you are interested in, please apply below! We look forward to hearing from you.
#J-18808-Ljbffr