Assistive technology officer

Assistive Technology Officer Assistive Technology Officer CHILDREN, ADULTS AND HEALTH Mon – Fri £13.05 Saturday £15.32 Shift Hours 7AM – 2PM 2PM -9PM 9PM -7AM To promote and maintain a high standard of Assistive Technology to Older and Vulnerable residents within South Tyneside. Providing a 24hour 365 day service which meets and exceeds the TSA Standards. Successful applicants will be required to produce an Enhanced Certificate of Disclosure from the Disclosure and Barring Service. To use the model of behaviour we want to see in others and lead by example. To ensure Services offered and delivered maximise peoples’ independence. Main duties & responsibilities CALL HANDLING To receive and answer calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritising responses where necessary. To assess and identify the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there maybe a degree of impairment or communication difficulties. To initiate appropriate action e.g. contacting emergency or medical services, key-holder or maintenance services in accordance with guidelines on confidentiality and security, ensuring situations are resolved satisfactorily. To ensure all physical responses requested are completed within 45 minutes. To write succinct objective call reports and take the correct reporting action for that customer and call type. To take responsibility for addressing all faults and failures, liaising with contractors to limit service disruption to customers, instigating business continuity actions when necessary. SHIFT RESPONSIBILITIES To produce shift reports outlining individual KPI performance, identifying factors impacting on performance and actions taken to manage their impact. To ensure important information is efficiently passed on to the next shift. To escalate promptly any equipment malfunctions or concerns relating to the service outside of your remit to the Senior Assistive Technology Officer of the Service. Record on the appropriate system all stock allocations. Complete reviews / maintenance of equipment within people’s homes and record outcomes on the required system. Complete recycling of equipment as requested (daily). Record all referrals on the required system. Work a shift system to include Day / Night rota and Lone Working. Undertake administration duties to ensure compliance with organisational and administration requirements. PERFORMANCE MANAGEMENT To participate in STC Appraisal and Supervision process. Work within a performance culture, which is underpinned by a strong personal performance motive. Assist in the training and development of other and new team members by instructing others on how Assistive Technology systems are operated. Understand and contribute to the achievement of the TSA Standards. Fully compliant with all relevant mandatory training and when required provide advice, guidance and signpost people to other services. Maintain all hard copy & electronic records as appropriate Build & maintain a working knowledge of Assistive Technology systems equipment. OPERATE WITHIN A STRATEGIC BUSINESS UNIT Attend team meetings and ensure KPIs are understood. To carry out and/or implement the results of health and safety hazard and risk assessments so ensuring a safe workplace. To assist and share knowledge and experience with colleagues as required. WORKING RELATIONSHIPS The list below provides an outline of relationships: Internal Assistive Technology Officers, Supervisors and management. Asset Management Department staff in relation to any repair notification. Sheltered Housing Managers and other equivalent managers of services. Staff of other departments. External Residents and persons acting on their behalf. Contractors / Equipment Providers Staff of emergency services. Liaise & communicate with HTLAH (Help To Live At Home) providers regarding emergency responses and individuals well-being. To undertake any other duty delegated by Assistive Technology Manager. To deputise as required in the absence of Assistive Technology Manager in particular delegated tasks i.e. holidays, some meetings. To provide information on any complaints and concerns as directed by the Line Manager and provide reports and draft responses within the complaints procedure. Throughout your role you must demonstrate the following personal qualities and behaviours. We will do what we say: Act with integrity and be clear about our own responsibilities and accountable for our actions Tell customers what they can and cannot expect from us Respond when we say we will to customers queries, even if we can’t provide a full answer but we will take responsibility for clarifying what we don’t know Balance competing priorities to meet standards and expectations Trust colleagues to fulfil their responsibilities Communicate in an open, honest, clear and concise way Respect customers right to confidentiality, sharing information only in their best interest We will focus on Solutions: Value people and see the individual as the “expert” on their own life and believe choice and control should be in their hands Help people and communities find their own solutions, building on their strengths and assets Actively listen to and involve others, before making decisions and keep others informed of progress Consider alternative solutions, using council resources responsibly and effectively Be flexible in the way we deliver our services to meet customers’ individual needs Take planned risks to inspire creative and effective solutions, learning from our successes and failures Work more effectively with individuals and their families and in partnership with health services, the voluntary sector and other organisations We will be the best we can be: Model the behaviour we want to see in others and lead by example Keep up to date with developments in the service, regionally and nationally around best practice and new developing strategies Act on comments or feedback Share Ideas, resources and information effectively and actively develop our own knowledge and skills Take pride in our own work and that of our team members Celebrate team success and create a positive team spirit Promote and drive continuous improvement by asking “How could we do this better?” Continually challenge current practice and put forward ideas for improvement. Work closely with equipment suppliers and manufacturers to enhance your knowledge and skill sets in installing and adjusting equipment within tolerances. Must work in accordance with the policies, procedures, information, instructions, and/ or training received. Successful applicants will be required to produce an Enhanced Certificate of Disclosure from the Disclosure and Barring Service. Interested Please apply