Customer Service AdvisorCentral Milton Keynes (Hybrid Working Available After Training)£14.48 per hourContract: Temporary to Permanent - Immediate Start We are excited to be working with a reputable organisation looking to expand its busy administration and enquiry services team. This is a fantastic opportunity for a customer service advisor seeking a new path within an incredible reputable company who live and breath their company values. Working Hours: Standard hours: 9:00 AM - 5:00 PM Flexibility required during peak periods Some rotational shifts between 7:00 AM - 7:00 PM may be needed Hybrid working available after the training period Key Responsibilities for a Customer Service Advisor: Respond to enquiries across multiple channels, including phone, email, online chat, and social media Triage and categories email and webform enquiries for efficient resolution Handle basic customer enquiries during peak periods Make outbound calls to engage and support customers Assist the team in achieving growth and membership retention targets Educate customers about products, services, and benefits available to them Provide administrative support to advisory teams, including customer record processing, data cleansing, and producing verification letters Identify and update returned post and email contact details to maintain customer engagement Ensure compliance with data protection policies, escalating subject access requests within 24 hours Exceptional customer service skills in a multi-channel environments Benefits for Customer Service Advisor 24 days annual leave bank holidays Temporary to Permanent Opportunity Working with a reputable company with high standards and ethics. Hybrid working options for better work-life balance Professional training and development opportunities Generous benefits package, once permanent You’ll be part of a friendly and supportive working environment where diversity is valued, and career development is encouraged. If this sounds like the perfect role for you, apply today