EMERGENCY CALL HANDLER - FULL TIME
Hours: 35 hours per week
Shift pattern: You will be working 5 days out of 7, averaging between Monday and Sunday. Your shift hours will be scheduled between 05:30 - 23:00. You will always be guaranteed 1 weekend in 4 off, and you will have your rota 4 weeks in advance.
Salary: £21,002.80 pa - £11.54 per hour with the opportunity to earn PRP.
Location: Hybrid - Norwich
Start Date: 7th of April 2025
You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
For this role, you need 5 Mbps upload and 15 Mbps download internet speed.
Appello Perks
* 217 hours holiday rising to 231 with length of service (PRO RATA). This includes bank holidays that you will work.
* We offer discounts on everything from groceries and shopping to holidays, insurance, days out, restaurants, and more.
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products.
* Pension Scheme, up to 3% employer's contribution.
* Cycle to work scheme.
* Smart Tech scheme.
* Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally, you would have some experience in a customer-facing role and a good general standard of education, but we believe that with the right core values and training, you could thrive in this role!
THE ROLE
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello can save the day or save a life.
That's the power of hello.
At Careline365, every call you answer makes a difference.
With a cool head and an empathetic manner, you will be answering varying calls, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
READY TO APPLY
If you are interested in this role, please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at Careline365, part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers Team on 01425 626337.
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