Travel Centre Advisor £27,920 per annum – Grade 2 Bradford Part time / Mat cover - 28 hours per week Closing date – 6 April at 23:55 As part of tClosing date – 6 April at 23:55he continued commitment to enhance customer experience, Bradford Travel Centre, a recently developed purpose-built unit on the upper concourse of Bradford Interchange, offers a modern and welcoming environment for both our staff and visitors. We are proud to be a key part of a network of six travel centres across West Yorkshire, providing essential services to thousands of people every day. We are looking for a motivated and customer-focused individual to join our team as a Travel Centre Advisor. This is a hands-on, fast-paced role, where you will provide support to a diverse range of customers, ensuring their needs are met with a high level of customer service and care. You will tailor your communication methods when assisting local residents to visiting tourists, ensuring that each customer has a positive experience. As Travel Centre Advisor, your key responsibilities will include selling and issuing prepaid tickets, passes, and permits, as well as offering advice on bus and rail services. This isn’t your standard customer service or retail role. No two days are the same, and you will have the opportunity to learn new skills to progress within your career. If you're excited to take on new challenges, work alongside a great team, and support new people every day, this is the role for you Our Offer Alongside a competitive salary, we offer an excellent benefits package including: · 28 days Annual Leave (increasing upon years of service) plus Bank Holidays · Generous Employer-Contribution Pension Scheme · Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) · Flexible Working Practices with Health & Wellbeing initiatives, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals. The Role Reporting into the Travel Centre Team Leader, your key responsibilities will include: · To sell and/or issue prepaid tickets, passes and permits and issue passenger Information in accordance with laid down procedures. · Provide advice for tourist and passenger information for bus and rail services. · Be a visible and enthusiastic team member, encouraging partnership working across the organisation. · Take a pro-active approach to participating and delivering your directorate’s objectives. Please review the Role Profile on our website for more information about the responsibilities. About You You will have the following key skills, attributes, education and experience: · Educated to GCSE level or have equivalent relevant education. · Practical experience of successfully performing in a similar role. · Experience handing cash or card payments. · Dedicated to providing high levels of customer service, with the ability to perform effectively under pressure and on your own initiative. · Experience of successfully identifying appropriate communication channels to deliver information in a customer focused environment. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis