48 hour working week - To be flexible covering days, nights and weekends Northern Security Ltd is a well-established security provider, operating in the industry since 1998. We hold several industry accreditations and are a recognised training provider for the industry. We currently have a vacancy for a Service Delivery Manager based in Carlisle. Having the ability to work independently and well under pressure, a flexible attitude. Job Description Responsibilities for this position include, but are not limited to: Developing and nurturing strong, long-term relationships with Officers Leading a team throughout the region, setting clear performance objectives and goals Conducting regular performance evaluations, 1-2-1 meetings, and appraisals Competing training plans with the officers, and ensuring we are meeting the site requirements Conducting any investigations and meetings when necessary Providing feedback and coaching to the team to improve performance Collaborating with internal teams to coordinate service delivery and resolve any issues or challenges Monitoring and assessing client satisfaction and feedback Proactively addressing and resolving client issues to maintain high levels of satisfaction and identifying opportunities for service improvement Working closely with cross-functional teams Applicants must be: Excellent interpersonal and communication skills Strong problem-solving and decision-making abilities Proven track record of building and maintaining client relationships Exceptional organisational and time management skills Able to give and receive feedback and use it as a tool to grow Strong IT and administration skills Be Able To Provide 5 Year Check Able History to Complete BS7858 Vetting and Screening Benefits of the Role: Full training will be provided 28 days holiday (pro rata for part time hours) Company contributory pension scheme available Long Service Awards We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.