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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
This is a 30-hour contract working 5 days out of 7. Department: Retail Management. Employment Type: Permanent - Part Time. Location: Cumbernauld. Workplace type: Onsite. Compensation: £25,500 / year.
What We Are Looking For...
Responsibilities:
* COMMUNICATION
* Set up team briefs and communicate/cascade store actions and targets.
* Check business communication channels and drive actions to achieve priorities.
* Effectively delegate accountabilities within the store team.
* Communicate and champion current business initiatives.
* Provide clear and concise communication when leading visits in your store when stepping up in management absence.
* CUSTOMER FOCUS
* Work with the management team to actively look for ways to improve a customer-focused culture in store and within the team.
* Drive conversion, footfall, and all service KPIs in store.
* Frequently adjust approach to ensure customer needs are met and to improve service.
* OPERATIONS
* Create a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
* Support the Management Team in ensuring all Health and Safety & Retail Risk training is completed and up to date for your team.
* Complete price events and promotional activity in line with company communication.
* Drive delivery process and productivity in line with company expectations.
* Ensure daily replenishment and size availability checks are completed within company timescales.
* Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
* VISUAL & COMMERCIAL
* Support with implementing and maintaining exceptional company layouts, sale launches, and visual merchandising standards.
* Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
* Analyze data using company tools to ensure that the Commercial File is up to date and opportunities are identified and actioned. Maintain a good knowledge of your store profile and performance.
* PEOPLE
* Support with proactively recruiting the best team, ensuring thorough induction.
* Develop and coach Sales Advisors, providing prompt, constructive, and encouraging feedback with follow-up where necessary.
* Have difficult conversations, acting in the best interest of the store and individual.
* Be competent in acting as a note taker in formal meetings and knowledgeable on people processes.
* Support a culture of recognition in store.
* Encourage a diverse and inclusive culture where everyone feels included.
* COST & BUDGETING
* Be aware of store performance and controllable costs, taking actions to improve.
* Check daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs.
Behavioural Competencies:
* ACCOUNTABILITY
* Hold self and others accountable for the store's operation in management absence. Take on challenges or difficult tasks. Enforce goals, policies, procedures, and work requirements.
* DRIVES ENGAGEMENT
* Work with the Management Team to foster a culture where people are motivated to help the store achieve its objectives. Explain the purpose of work, involve others, and give recognition for contributions. Praise successes.
* DRIVES RESULTS
* Consistently achieve results under challenging circumstances. Maintain high standards and focus despite obstacles or setbacks.
* EFFECTIVE COMMUNICATION
* Adapt communication style to others' needs. Listen actively, ask questions, and confirm understanding.
* PLANNING & PRIORITISING
* Plan and prioritize work to meet store goals. Understand main tasks and resources needed, and deliver on time.
* PROBLEM SOLVING
* Use information effectively to solve problems and identify opportunities. Explore root causes and implement solutions.
This Is For You...
* Discount - Generous 50% staff discount & uniform allowance.
* RI Rewards - Benefits, discounts, financial advice, wellbeing solutions, and a bonus scheme.
* Island culture - Kindness Cupboards and support through the Retail Trust.
* Family Hub - Support for various family setups, including enhanced maternity, paternity, adoption, & fertility treatments.
* Giver Island - Give as you earn scheme, a ‘Giver Island’ day, and matched funding.
* Opportunities - Progression and upskilling through training and qualifications.
* Pension - Contributory private pension scheme.
* Holiday - 28 days paid holiday, with options to buy additional days.
Keeping You Safe...
At River Island, we are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.
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