Complete all mandatory training as requested by the business
Identify and escalate any client complaints and / or any expressions of dissatisfaction
Work closely with other areas of business, including adviser support, sales, administration and operations, to resolve client queries and pass on all pertinent client information
Pro-actively build and develop relationships within the business and external clients
Support the business to deliver excellent customer outcomes
Ad-hoc project work as directed
Proficiency in Microsoft Office (in particular, Excel) is a must
Minimum of 2 years working in general pensions administration
Professional qualifications or certification in financial services and specifically pensions topics is an advantage
Experience working on large projects is an advantage
Ability to prioritise workloads and achieve strict deadlines
Requirements
An ability to communicate effectively to a range of stakeholders
An eagerness to learn and bring new ideas to the table
Ability to communicate with internal and external clients in an easily understood manner and across different peer groups
Analysing and interpreting key information to aid in projects / tasks
Delivery of good customer outcomes
Ethics & integrity - Act honestly and fairly at all times