Company Overview:
Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview:
As a Customer Experience Agent, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.
Key Responsibilities:
1. Handle Incoming Calls: Manage customer inquiries outside of regular branch hours and during peak times.
2. Provide Information: Offer accurate information regarding property listings, services, and processes to clients.
3. Resolve Issues: Address customer concerns promptly and effectively, escalating issues when necessary.
4. Maintain Records: Keep detailed records of customer interactions and follow up as needed.
5. Collaborate with Teams: Work closely with branch teams to ensure seamless communication and service delivery.
Qualifications and Skills:
1. Previous experience in customer service.
2. Previous experience in the property industry.
3. Strong communication skills, both verbal and written.
4. Ability to multitask and manage time effectively.
5. Proficient in using phone systems and basic computer applications.
6. A proactive approach to problem-solving.
Working Hours:
1. Saturday 9-5 and Sunday 10-2
Why Join Us:
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to [emailprotected]
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