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An experienced Claims Handler is required to join a dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler, you will:
* Answer incoming telephone calls and deal with electronic instructions.
* Liaise with customers, clients, and insurers via telephone, email, and written communication.
* Handle and resolve technical questions related to insurance from clients.
* Monitor the progress of claims within strict deadlines.
* Assess claims to determine liability and make decisions to accept or decline claims within delegated authority levels.
* Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring suppliers.
Experience required:
* Cradle-to-grave buildings/property claims handling experience - Essential
* Excellent customer service skills in a telephone environment - Essential
* Ability to work within a targeted environment - Essential
* Diary management experience - Essential
* Experience in booking and arranging appointments - Essential
* Ability to manage and prioritize workload - Essential
* Experience handling challenging situations - Essential
* Experience managing complaints - Essential
* Strong empathy skills to handle customers experiencing losses or damage to their homes due to fire, flood, or water impact - Essential
Salary & Benefits:
* Up to £28,000 per annum
* Flexible benefits including 25 days holiday plus options to buy additional days
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