Clinical Booking Clerk - Booking Team PASS
Doncaster & Bassetlaw Teaching Hospitals NHS FT
We're looking for a Booking Clerk to join our busy Patient Services Admin Team.
You will be based at our Booking Centre at Doncaster Royal Infirmary.
Please note this is a non patient facing role.
The department is open 5 days a week and the role will include working Monday - Friday between 8am - 5pm, not including Bank Holidays or weekends.
The post holder will work actioning booking appointments and taking calls from patients to negotiate new dates/times. The role involves working with divisions understanding and escalating capacity and demand issues.
Understanding and utilising multiple reports to ensure clinical sessions are accurately booked.
Printing and scanning referrals for clinical triage through the E-Referral system.
Processing and actioning responses from text messages with Doctor Dr online system and email request changes.
The Patient Services Admin Team is fully committed to effective appraisal and any training and development will be actively encouraged and supported.
Main duties of the job
Working with a team of highly committed staff to provide a first-class and effective Booking Team within Patient Services Admin.
1. Print and scan multiple referrals from E-Referral and arrange clinical grading.
2. Take calls and queries from patients in relation to appointments and signpost to other departments within the hospital.
3. Engage with GP practices and advise on clinical service selections.
4. Utilise our texting service provider to inform patients of upcoming dates and promote attendance.
5. Engage in email conversations with patients in relation to hospital queries.
6. Manipulate and update numerous reports in support of chronological booking.
7. Provide administrative service support to facilitate the patient pathway.
8. Work flexibly to provide a booking service, processing of referrals, and undertaking a range of general admin tasks.
9. Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly and within given timescales.
10. Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of multiple reports book outpatient appointments in accordance with clinical instruction and national/local waiting time target dates.
About us
DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH, we have a comprehensive framework of behaviours that guide us in our daily working lives; these form the DBTH Way. We pride ourselves on our commitment to the values of We Care, and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities, and LGBTQ+ communities.
We offer a range of benefits to support our people including:
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice schemes
* Discounts on restaurants, getaways, shopping, and finance through external providers.
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Knowledge and Experience
* Previous office/clerical experience
* Experience of working to timescales
* Previous experience of working in a Hospital
* Knowledge of CaMIS
* Knowledge of Electronic Referral Service
* Experience of working unsupervised
Qualifications / Training
* O Level/GCSE Grade C or equivalent qualification in: Maths, English, and one other subject
* Keyboard Skills: IT qualification or demonstrated through experience
Personal Attributes & Skills
* Confident, Friendly, and Flexible/Adaptable
* Articulate, Confidential, and able to use Initiative
* Self-Motivated
* Able to prioritise work and meet deadlines
* Able to work as part of a team
* Organised
* Diplomatic
* Experience of customer care
* Experience of dealing with emotional circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
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