Operational Resilience Analyst
Apply locations UK, Colchester time type Full time posted on Posted 2 Days Ago job requisition id R0016975
Job Type: Permanent
Build a brilliant future with Hiscox
Position: Operational Resilience and Governance Analyst
Reporting to: Operational Resilience Lead
Band: I
Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards which others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver.
The role:
This role is key to supporting Hiscox on our journey to enhance and mature our Operational Resilience capabilities, ensuring we can recover quickly from unexpected events while continuing to serve our customers and support our colleagues. You will play a vital role in embedding the Operational Resilience framework, contributing to its continuous improvement, assisting with regular reviews of Important Business Services (IBS) and their supporting resources, and supporting the administration of scenario testing initiatives.
What you’ll be doing:
* Support the regular review and enhancement of Important Business Services (IBS), impact tolerances, and resource mappings.
* Create and maintain templates, documentation, and reports, ensuring they are accurate and insightful.
* Prepare and support scenario testing, including drafting documents and templates, inputting data, compiling findings and tracking actions and vulnerabilities to closure.
* Produce MI reports for the team as required, analysing and summarising data with attention to detail and accuracy.
* Maintain and govern the Operational Resilience Third-Party Register, ensuring it is regularly updated.
* Support risk acceptances for third-party suppliers and delegated authorities to meet deadlines by pulling together appropriate data for senior management review.
* Acknowledge, track, and progress Operational Resilience Impact Assessments (ORIA) for business changes, ensuring reviews are completed effectively.
* Liaise with relevant stakeholders to ensure alignment, progress on initiatives and effective communication on Operational Resilience activities.
* Manage the Operational Resilience Mailbox, responding to queries and escalating promptly when needed.
* Maintain and update the Operational Resilience SharePoint site, process library, training materials, and other documentation to ensure accuracy and relevance.
* Provide a wide range of administration and analyst support to the wider Operational Resilience, Governance and Support teams.
* Assisting with non – Operational Resilience related tasks including updating Shield, analysing data, managing mailboxes and data entry.
Our must haves:
* Strongly developed ability to use Microsoft Office applications including Excel, Word and PowerPoint.
* Due diligence and strong attention to detail and high quality outputs.
* Ability to work at pace on a variety of different work.
* Ability to work independently and proactively.
* Excellent communication and interpersonal skills.
* Ability to work collaboratively across functions.
* Ability to effectively plan and prioritise workload.
* Ability to analyse data and root cause problem solve.
* Able to identify risks/issues and respond or escalate appropriately.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture. We also know that working life doesn’t always have to be in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance.
Why work here?
If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
Get in touch
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About us
We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition.
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