HatHats Coffee Company is expanding fast and opening new outlets across Kent.
The important bits you’ll need to know…
* You will be contracted to work at HatHats Coffee Herne Bay Station. You will be required to work 37.5 hours per week; having flexibility to have shifts scheduled any day of the week, Monday to Sunday, including during school holidays. Please note: Shifts may be scheduled as early as 5:30am.
* Your hourly wage whilst training will be £12.00 per hour. Upon completion of your Outlet Assistant Manager training, this will rise to £12.31 per hour.
* We appreciate that the title ‘Assistant Manager’ can be a little daunting. However, we are committed to ensuring that you have the knowledge and expertise to confidently support the Outlet Manager in running a HatHats coffee outlet. Therefore, extensive training will be provided; this includes mandatory HatHats coffee training for all outlet team members, regardless of barista experience.
* The training will be provided in various formats, including online training, job shadowing, and face-to-face training sessions.
* You will ideally have a full UK driving license, with access to a car; however, this is not essential to fulfil this role. You will need to be at our Whitstable Head Office for meetings from time to time.
Who is it you’ll be working for…
HatHats Coffee Company was founded by serial entrepreneur Louis Hurst and his wife Lisa in 2015. HatHats Coffee Company has grown significantly since its start-up days in a vintage Citroen van (‘Hattie’), with many HatHats sites in the East Kent area. We are currently planning our next phase of development as we open more sites and expand our venues and commercial offer.
HatHats Coffee Company is a business that obsesses about coffee, customer service, and always doing the right thing for the communities we’re based in and the environment. ‘Doing good’ is at the heart of who we are. It helps us to make all important decisions and keeps us doing our part to help make the world a better place.
HatHats Coffee Company is a people-first, profit-second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers and do amazing things. They love their work. It makes sense for us to create a place where people can be happy and brilliant.
The boxes you’ll need to tick…
* You will have the ability to use your own initiative.
* Excellent ‘people person’ with amazing interpersonal skills.
* Great attention to detail.
* A willingness to learn.
* Highly organised with excellent time management skills and the ability to prioritise tasks.
* Ability to analyse and solve problems.
* Calm and friendly nature.
* Strong work ethic.
* A minimum of six months’ experience in a managerial role (including assistant manager or supervisor level).
* A minimum of two years’ experience in a customer service role.
* A minimum of one year’s experience working in a retail or hospitality role.
* Experience making barista-style coffee (using a commercial espresso machine).
* Full UK driving license, with access to a car.
In-depths of the job…
It is virtually impossible to list all tasks that the Outlet Assistant Manager role consists of; however, we have listed some of the responsibilities below. As mentioned, you will receive full on-the-job training to confidently complete these responsibilities.
* Leading on the day-to-day operations of the outlet, working closely with the Outlet Manager.
* Ensuring that all outlet team members are producing food and drink to the standards of the business.
* Leading on conducting outlet inspections and mock inspections, and reporting the summary and outcome back to the Outlet Manager.
* Ensuring that customer service delivered is consistent and to the HatHats standard on a day-to-day basis.
* Being responsible for the cleanliness of the outlet.
* Working alongside the Outlet Manager to manage and resolve customer complaints.
* Ensuring that all reporting on shift is completed accurately.
* Owning the monthly stock take.
* Working alongside the outlet team to produce and serve food and drinks, clean and clear tables, make crepes, operate the till, and restock products.
* Human resources: mentoring and supporting all staff in the daily running of the outlet, actively encouraging career progression, and supporting the outlet manager with recruitment, onboarding, and training.
* Organising and managing outlet-led events, as directed by the outlet manager.
* Attending stakeholder meetings, as directed by the outlet manager.
* Ensuring that the outlet has sufficient stock to operate at all times and ensuring that outlet ordering has been completed.
* Using own initiative and creativity to plan and create content for the HatHats vlog and social media channels, encouraging the wider outlet team to do so too.
* Working on business projects alongside the HatHats Head Office team.
* Supporting with Outlet Manager duties when the outlet manager is on leave, as required.
* Being on call (shared with the outlet manager).
Should you wish to apply…
We have an award-winning joining journey all staff need to go through.
Job Types: Full-time, Permanent
Pay: £12.20-£13.00 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Store discount
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Application question(s):
* Do you have at least six months experience working in a managerial role (including team leader, supervisor, assistant manager etc.)? This is a mandatory requirement for this position.
* Do you have experience making barista-style coffee (using a commercial espresso machine)?
Experience:
* Customer service: 2 years (required)
* Retail or hospitality: 1 year (required)
Work Location: In person
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