Forward thinking Sales Office Manager wanted with a passion for people and head for business. 4 star hotel with multi outlet F&B and strong M&E business. A hotel operating at the top end of the 4 star market. Established & reputable hotel group.
We are looking for an experienced Sales Office Manager with a drive to motivate a team of 5 that can deliver challenging targets for enquiries, conversion, confirmed business and repeat business. The team includes 2 X Sales Coordinators, Wedding Coordinator and 2 x Reservationists.
Your day to day;
* Manage the booking process and the cycle of enquiries within bedrooms, meetings, events & weddings, restaurant, spa and spa treatments
* Overseeing the control of rotas
* Managing and developing the team
* Being the point of call for any business issues
* Monitoring performance levels and giving direction to ensure KPIs are met
Who are we looking for?
As the Sales Office Manager you will have the skills to manage and motivate a team of people to achieve their individual and collective KPIs.
For this role you will be working to a high level of detail, making vital business decisions, managing the day to day enquiries/booking process and aftercare. A right first-time approach is essential.
Being able to develop a team is key, you will be expected to monitor and report on KPIs that will ultimately drive the Hotels sales strategy.
You will have strong leadership and influencing skills and enjoy working in a competitive and customer-led environment.
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