Application Support Analyst
What is Equisoft? Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption. Our business-driven approach, deep industry knowledge, innovative technology, and expert teams help our partners solve their biggest, most complex problems.
Why Choose Equisoft? With 950+ employees, we are a stable organisation that offers career advancement and fosters a stimulating environment. If that’s not enough, then check out these other perks below:
* Hiring Location: UK (Bath office)
* The position is hybrid, 2 days at the office and 3 days remote (if needed)
* Full-time Role
* Salary: £24,000 - £25,500
* Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc.
* Number of hours per week: 37.5
* Educational Support (Pluralsight)
Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams.
In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds whilst all the while pushing for resolutions that give the customer the best possible outcome.
This is an excellent opportunity for someone to develop their career in the financial services industry.
Your Day with Equisoft:
* Provide customer support during the following support shifts:
o 0730 to 1600
o 0830 to 1700
o 0930 to 1800
* Logging and resolution of functional and technical product support issues
* Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams
* Managing service communications and updates
* Service monitoring and error log management
* Creating and updating application documentation/knowledge base articles
* Assisting with the formal testing of new client configurations
Requirements:
Technical
* Experience of the use, support, or development of complex applications
* Numerate or analytical degree
* Experience of web-based applications
Soft Skills
* Analytical and problem-solving skills
* Ability to pick up and understand technical & business concepts
* Willingness to learn
* Excellent verbal and written communications skills
* Accurate usage of grammar and meticulous attention to detail
* Strong sense of organisation and prioritisation
* Ability to multi-task in a rapid-paced environment
* Enthusiasm for what we are trying to achieve and the self-motivation to make a difference
* Reliable and dependable
Nice to Haves:
* Knowledge of basic MS SQL server queries
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