This company is at the forefront of the medical technology industry. They are making a difference across Germany and looking for someone who wants to be a part of making a difference too.
Your Responsibilities:
* Handle, categorize, and respond to customer questions about the platform.
* Provide professional and technical assistance to ensure high customer satisfaction.
* Track and manage customer requests efficiently for quick resolutions.
* Educate and train customers to maximize the use of the software.
* Collect and relay customer feedback to internal teams for continuous improvement.
* Embody the company vision and passionately represent the platform.
What You Bring:
* Degree or training in IT or a related field.
* Experience in a technical or customer-facing role (e.g., Customer Success, Support, or Product Management).
* Strong technical understanding, ideally with experience in SaaS solutions.
* Excellent communication skills and a passion for customer interaction.
* Problem-solving mindset with the ability to explain technical concepts clearly.
* Structured, proactive work approach with a high level of initiative.
* Fluent in German and English.
Benefits:
* Competitive salary with performance-based growth
* Personalized onboarding experience
* Global team shaping the future of healthcare
* Team events
Customer Success Manager
Fixed Salary up to €80,000 - (German Language Needed) - Location - Bavaria
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