Key Responsibilities: Develop an understanding of the Trusts telecommunication systems and procedures to be able to respond appropriately to calls from staff, patients, the pubic and the media. Develop an understanding of the Trusts IT applications in order to be able to advise users on any problems encountered, including understanding the functions of the communications infrastructure used by the Trust. Develop an understanding of the Trusts Facilities support. To monitor and respond to the Personal Mobile Radio system and Pearson Road help points.(Ipswich only). Maintain a record of emergency incidents. To operate the bleep system and investigate faults To manage and advise the escalation routes for emergency procedures liaising with emergency services as necessary eg missing persons, Majax call outs, security incidents etc. Manage storage of recorded media, monitoring, viewing and logging incidents that are observed. Monitor CCTV and instigate appropriate action. There may be a requirement to attend court to give evidence of authentication of CCTV recordings. (This is only required at the IHT Site) Maintain up to date technical knowledge of major operating systems and applications. Maintain awareness of commercial developments in communications, applications software, hardware and architecture, in order to contribute to ongoing technical improvements. To process service requests from user. To undertake general administration duties Carry out any other related and relevant duties requested by the Switchboard Manager. For full details of the responsibilities and duties of this role please see the attached job description.