Location: South or Midlands area + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week - Mon to Fri
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You'll Do
As a Security Engineer you will take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.
It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a 'best in class' level of support in and where required out of hours.
* Support account management with exceptional technical skills and coaching of team members.
* Communicate with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
* Support colleagues with fault finding and troubleshooting on customer critical systems.
* Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.
* Perform RCA and provide solutions based on output to mitigate any future instances, or provide visibility of impact should analysis not be implemented.
* Coach and mentor Engineers to ensure technical standards are met and maintained.
* Provide a key point of escalation for technical issues between the customer and Vodafone
Who You Are
* Adaptability and the ability to learn new skills quickly
* Industry-leading technical knowledge gained in a telecoms or service provider
* In depth understanding of modern Networking and Protocols (OSI Layers 1-7)
* VPN Technologies (ipsec, SSL VPN, DMVPN and FlexVPN)
* Valid / full UK driving license
* Eligibility for BPSS / SC clearance
Essential
* Minimum of CCNA Network and/or CCNA Security (CCNP Highly desirable).
Desirable
* Checkpoint CCSA/CCSE
* Linux / Windows server build, maintenance and management.
* F5 LTM, GTM and Proxy Configuration/Management
* Authentication Management (RSA SecurID, Cisco ACS/ISE, TACACS+ and RADIUS)
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. #J-18808-Ljbffr