Our client is a successful and well-established leading manufacturer with a high-quality, diverse product portfolio, operating globally in many countries. They are looking to employ several Mobile Installation & Service Technicians to be trained as Field Service Engineers, to carry out the installation, service, and maintenance of the company's products at customer sites across the Midlands.
They are seeking skilled individuals who are naturally adept with a wide variety of hand and power tools (essential). Industry experience is not essential, as full training on their portfolio of products will be provided.
ESSENTIAL - PLEASE ONLY APPLY IF:
1. You have experience working in a client/customer facing role to carry out hands-on repairs, maintenance, or installation of products at customer sites.
2. You are confident with a wide range of hand and power tools.
3. You are happy to work on a 24/7 call-out rota (there is a rotating plan with other Engineers, could be once or twice a week, to be confirmed).
4. You can commute to the Tipton area (site is based here for parts, etc.).
NOTE:
1. All Field Service Engineers will join the on-call rota, the frequency will be determined by your line manager.
2. There may be a requirement to stay away occasionally (very rare).
Summary of the Role:
1. Under the supervision of your line manager, carry out repairs and servicing of all the company's and competitors' equipment, when requested.
2. Install, collect, and exchange all the said equipment when requested. Movement of competitors' equipment may be required.
3. Carry out product cleaning in line with the company infection control policy and turnaround servicing of all products.
4. Accurately record and keep all necessary paperwork and administration documentation in pursuance of the job objectives, ensuring the same is submitted to the right place, in the required timescales.
Main Activities/Responsibilities:
1. Efficiently carry out repairs and servicing on a range of company and competitor products.
2. Ensure all work carried out is of a high standard and quality.
3. Effectively plan your day to ensure as many repairs and services can be completed in one day.
4. Travel between numerous sites will be required, including going into customers' homes.
5. Communicate effectively and efficiently with your team members, manager, and the Service Customer Solutions Advisors.
6. Exceed customers' expectations by ensuring you always deliver a great customer experience.
7. Liaise with clients, sales personnel, and company personnel at all levels.
8. Good manual handling skills are essential (e.g., moving equipment, working in cramped or restricted positions).
9. Driving is a major part of the role, so good driving skills and attention to detail are required.
10. Ability to deal with emotional and mental stress as you are dealing with customers who are ill and family members under considerable strain.
11. Ensure all company procedures are followed, including infection control, health & safety, etc.
12. Manage stock levels on your company van and ensure all stock procedures are followed.
13. Complete and return all paperwork, ensuring it is correct, legible, and returned within expected time frames.
14. Carry out regular inspections on your company vehicle and report any issues to your line manager.
15. Look after company equipment and report any equipment issues to your line manager.
16. Be proactive and anticipate problems or needs and be able to manage these or seek assistance from your manager when in doubt.
Required Experience:
1. Their product portfolio includes a wide variety of Hospital and Care Home beds, seats, stretchers, hoists, stair lifts, wheelchairs, and many more related products. Experience with repairs to any of these would be an advantage (however, full training will be given).
2. Service Administration e.g., timesheets, overtime sheets, and job sheets.
3. Inventory Control.
Salary up to £28k+ (negotiable depending on experience) + Company Van + On-Call bonus + Overtime.
NOTE - The company Van will be provided; this can be used to go to work and back home, however, it will not be allowed for personal use due to no business insurance.
Hours of work: Monday - Friday, 8.30am - 5.00pm + 24/7 on-call rota.
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