About Wei's Malatang:
Wei's Malatang is a rapidly growing chain of authentic Malatang restaurants across England. With our delicious and spicy malatang dishes, we provide a unique dining experience that has captivated customers nationwide.
At Wei's Malatang, we specialise in customised, made-to-order hotpot bowls, offering a wide selection of meats, seafood, vegetables, and noodles. Whether you like it spicy, mild, or somewhere in between, our flavourful broths and endless topping choices allow you to craft the perfect meal. With quick service and an authentic touch, Wei's Malatang brings the warmth and excitement of traditional Chinese street food to your table.
. As we continue to expand our presence, we are seeking a talented and dedicated Customer Service Manager to join our team.
Job Description:
As the Customer Service Manager, you will be responsible for overseeing and enhancing the overall customer experience at our restaurants. Your key responsibilities will include:
- Manage and train a team of customer service staff to ensure exceptional service delivery
- Develop and implement customer service strategies to improve satisfaction and loyalty
- Handle customer inquiries, complaints, and feedback in a professional and effective manner
- Analyze customer data and feedback to identify areas for improvement
- Collaborate with the operations team to optimize service workflows and processes
- Promote a customer-centric culture throughout the organization
- Maintain compliance with all relevant health, safety, and customer service regulations
Qualifications:
- Previous experience in a customer service or hospitality management role
- Excellent communication and interpersonal skills, with the ability to engage with customers and staff
- Strong problem-solving and decision-making abilities
- Experience in leading and motivating a team
- Familiarity with the food and beverage industry, preferably in the Asian cuisine segment
- Proficiency in English, both written and verbal
- Passion for delivering exceptional customer experiences
If you are an experienced and customer-focused professional who is excited to be a part of our growing company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to info@weisuk.com