Management of medical records and clinical correspondence. Ensure that patient records are accurately maintained. Scanning of clinical correspondence into our clinical systems. Ensure that clinical correspondence is received and processed in an accurate and timely manner through the Docman system. Active document management, reviewing clinical correspondence before electronically work flowing to the GPs. Ensure correspondence, reports, results etc. are filed in records Screening and Recalls Ensure familiarity with all appointment systems including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record. Proactively contact patients to invite them for cancer screening programmes, immunisations and long term condition reviews. Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date o Cytology (smears) o Results (x-ray, blood tests etc) o Seasonal and targeted Immunisation recalls o Private medical insurance reports Creation of patient searches (in EMIS, our clinical system) to support the coordination of project work across the hub. Able to build relationships with ARRS staff, service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies. Provide coordination and navigation to patients across the PCN (Primary Care Network) Help people to manage their needs through answering queries, signposting to available services, and ensuring that people have good quality written or verbal information to help them make choices about their care. Support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management. Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources. Person Specification The candidate will ideally: (this list is not exhaustive): Be able to communicate effectively in person, over the phone and via electronic means Ability to prioritise and finish work tasks in timely manner Be proficient with computers to complete administrative functions. Be willing to adapt, develop and learn in an ever-changing NHS landscape. Be able to work proactively, ensuring support is provided for Medicines Management Team. Be agile and able to remain calm and focused under pressure. Have proven experience working within a pharmacy/ GP setting. Have experience working on improvement projects. Have experience collaborating with multi-disciplinary teams. Essential Personal Qualities Polite and confident - excellent people skills. Flexible and cooperative. Motivated and initiative-taking - ability to use initiative and judgement. Sensitive and empathetic in distressing situations. Ability to work under pressure. Ability to work effectively in a progressive environment. Ability to enhance and maintain a positive working environment. Work effectively and enthusiastically within a large team of healthcare professionals or own initiative. Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Understanding of when appropriate or necessary to refer people back to other health professionals or members of the team. Able to listen, empathise and provide person-centred support in a non-judgemental way. Essential qualifications Good standard of education with excellent literacy and numeracy skills Demonstrable commitment to professional and personal development Desirable qualifications Administrative and or Office Management qualification. Essential experience Experience of collaborating with multidisciplinary teams. Proven experience working within a pharmacy/GP setting. Experience of coordinating meetings, producing agendas and minutes. Have proven experience working within a pharmacy/ GP setting. Experience of data collection and provide monitoring information. Experience of supporting patients, their families and carers in a similar role. Desirable Experience of working in a health care setting. Experience of working in multi-disciplinary teams. Experience of successfully implementing projects. Experience of workforce planning. Essential skills Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Ability to prioritise, delegate and work to tight deadlines in a challenging environment. Effective time management (Planning & Organising). Ability to network and build relationships. Proven analytical skills. Desirable skills Experience of IT systems which include EMIS web and Docman 10. Other Requirements Hep B, MMR and Covid vaccinations where required. Be flexible with requirements to travel. Disclosure and Barring Service Check.