Npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector. Energy Coaching Manager Here's what you'll be doing Location: Solihull or Leeds (Hybrid) involving travelling to other sites as required.Salary: £49,995-£63,832Permanent. If we become inundated with applications this role will close earlier than stated. At E.ON I&C, we’re on a mission to empower businesses with actionable energy insights that drive real change. As our Energy Coaching Manager, you’ll lead a pioneering team dedicated to helping our customers make sense of their energy data through 'My Energy Coach’. Your role will be to develop, coach, and inspire a team of experts, ensuring they provide businesses with industry-leading energy coaching, actionable insights, and tailored strategies to improve efficiency, cut costs, and reduce carbon emissions. This is a brand-new opportunity to shape the future of energy coaching at E.ON I&C. If you have strong coaching skills, energy industry expertise, and a passion for data-driven solutions, we’d love to hear from you. Key Responsibilities Lead, develop, and grow a high-performing energy coaching team, ensuring they become the UK’s go-to experts in energy efficiency. Launch and evolve the 'My Energy Coach’ proposition, keeping it ahead of competitors and ensuring customer needs are prioritised. Drive continuous innovation, using AI and automation to improve coaching methods and enhance customer engagement. Establish and track key performance indicators (KPIs), ensuring the team consistently meets or exceeds targets. Deliver training and empower sales teams, ensuring they can effectively communicate the benefits of energy coaching. Provide expert insights and bespoke reports, helping businesses understand energy consumption and identify savings opportunities. Develop strategic partnerships with industry experts to enhance energy coaching services and stay ahead of market trends. Support B2B customers in setting and achieving energy goals, offering tailored coaching and practical solutions. Identify and drive cross-sell opportunities, ensuring customers benefit from a full suite of energy management solutions. Optimise the customer journey, delivering high-quality service and technical support at every touchpoint. What we need from you Proven experience of coaching and leading new teams, including designing and implementing training programs and resources that drive continuous improvement. Excellent awareness and understanding of the B2B Energy market with experience of using energy management platforms. Strong ability to develop and manage data analysis and visualisation tools. Customer-centric mindset with a drive to deliver a best-in-class customer coaching experience. Proven ability to innovate and implement new coaching techniques or digital tools that enhance customer experience and engagement Experience of working in the energy Sector and knowledge of energy related regulations. Excellent analytical and problem-solving skills with proven experience of presenting data insights in a clear and engaging way. Strong communication and interpersonal skills for building relationships Able to interpret complex data and make meaningful recommendations Commercial awareness of cross selling / upselling additional products and services It would be great if you had Expert knowledge of data and metering products and services Knowledge of metering supported IT systems, business developed applications, complex customer portfolios Ability to manage multiple stakeholders with conflicting perspectives