Job Advert
Concerts Coordinator
Royal Northern Sinfonia and Classical Programme
Deadline for applications: 14th January 2025 5pm
Reports to: Concerts Manager
Location: The Glasshouse ICM
Working hours: 36
Salary: SCP 22 £23,551
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
Purpose of the role
Reporting to the Concerts Manager, the Concerts Coordinator is part of the wider Classical Team at The Glasshouse International
Centre for Music.
A key member of the concerts team, the Concerts Coordinator will assist the Concerts Manager and wider Classical team with the
administration and operational details of all core Royal Northern Sinfonia concerts at The Glasshouse, regionally, nationally and
internationally, and other elements of the Classical Programme including Visiting Orchestras and Piano Greats.
Main Duties and Responsibilities
Concert management
* Act as Artist Liaison for Visiting Orchestras and Piano Greats as required.
* Prepare dressing room signage and ensure dressing rooms are prepared and ready including water, tea and coffee, irons etc.
* Work with the Assistant Orchestra Manager to look after the Principal Conductor’s dressing room and facilities.
* Work with the Assistant Orchestra Manager to manage and maintain the Classical team’s backstage resources including kettles,
irons etc., and Green Room supplies.
* Oversee catering requirements for Visiting Orchestras, Ensembles and Piano Greats.
* Work with the Assistant Orchestra Manager and/or Concerts Manager to arrange refreshments at external venues for RNS and
Visiting Orchestras.
* Deputise for the Concerts Manager at Weekly and Daily Operations meetings as required.
* When required, duty manage rehearsals and concerts both at The Glasshouse and externally.
Administration
* In conjunction with the Concerts Manager, prepare and issue artist and management schedules for all events, including personnel
lists and contacts.
* Liaise with the Classical Administrator and Projects Assistant to confirm travel and hotel requirements and any necessary car
transfers for visiting artists.
* Book external rehearsal venues.
* Hire pianos for rehearsals and concerts at external venues.
* Book piano tuning for rehearsals and concerts at The Glasshouse and externally.
* Liaise with orchestra members about travel plans for chamber music projects in line with the RNS/MU Agreement.
* Compile the duty rota and liaise with the Marketing team on the front-of-house resources for regional touring programmes.
* Book all necessary resources on Artifax for Royal Northern Sinfonia core concerts, Visiting Orchestras, Piano Greats and any
other concerts as required.
* Collate personnel lists for all concerts to be shared with ICT for uploading into the sign-in system at Stage Door.
* Input expenditure into the Finance Tracker as necessary.
* Complete credit card returns for the Head of Artistic Planning and Concerts, and the Concerts Manager.
* Ensure that the Arts Vision address book and contacts are kept up-to-date.
* Liaise with the Classical Administrator and Projects Assistant about artist and agent ticket requests for concerts at The
Glasshouse, and organise ticket requests at external venues.
* Arrange last minute local travel requests for artists.
* Book restaurants for post-concert events and artist entertaining.
Other Duties and Responsibilities
* Assist the Classical Marketing team with the printing and preparing of concert programmes.
* Provide regular assistance to the orchestra Librarian, including preparation of materials, as required.
* For concerts involving both the Chorus of RNS and RNS, provide support to the Chorus Manager.
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people, and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Our application process:
Closing date for applications: 14th January 2025 5pm
Interview date: 22nd January 2025
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Isabella, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]