The Vacancy
We’re building an inclusive work environment
Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
Key Responsibilities
1. Processing a range of customer payments using a variety of methods
2. Contacting customers both residential and business to obtain payments by telephone
3. Managing customers’ accounts maximising sales whilst miminising bad debt
4. Account consolidations
5. Providing bespoke Billing Solutions
6. Answering incoming telephone calls and ensure appropriate action is taken relative to each call
7. Liaising with internal departments, such as Customer Services & Sales to ensure that all relevant departments/individuals are aware of (potential) issues which require resolution.
8. Maintaining accurate customer account records
9. Working to exceed customer expectations within required time scales
10. Responding to all email requests within the agreed timescale
11. Supporting other team members as and when required
12. Adhering to the Data Protection Act of 1998
13. Adhering to ISO compliance
14. Using initiative and resourcefulness to resolve customer queries
15. Ad hoc duties as and when required
Candidate Profile
16. Demonstrates a high level of numeracy and literacy skills
17. Excellent attention to detail
18. Excellent Customer Service skills with a high standard of written and verbal communication
19. Ability to process information accurately
20. Able to demonstrate patience and confidence when dealing with customer enquiries and complaints
21. Willing to go the ‘extra mile’, views customer excellence as a personal objective
22. Takes own responsibilities seriously, whilst enjoying working as part of a team
23. Strong analytical and problem solving skills
24. Adaptable and comfortable with varying tasks
25. Proven track record of working effectively as part of a Sales Ledger Team, working to and achieving results in line with targets and deadlines
26. Awareness of accounting systems/processes
27. Ability to ‘think on your feet,’ with evidence of turning a potentially negative situation into a positive conclusion for the organisation
28. Ability to plan, prioritise and organise own workload and meet tight deadlines with minimal supervision
29. The ability to work under pressure
30. AAT Qualification an advantage