Lower ValleyPrimary Care Network (LV PCN) is made up of 5 GP Practices:
Northolme Surgery
Rastrick Surgery
Rydings Hall Surgery
Ourgoal is to work more closely together, as well as with our partnerorganisations, to provide excellent services and outcomes for the patients andcommunities.
With an ethos ofteamwork and collaboration, Lower Valley PCN provides resources and services tosupport our member Practices deliver better care for patients.
OurReceptionist plays a crucial part in achieving this and is an integral partof the PCNs multidisciplinary team, working alongside Social Prescribing LinkWorkers, Physiotherapists, Care Coordinators and our Pharmacists to provide anall-encompassing approach to personalised care services.
Main duties of the job
Job Summary
Actas the first point of call to patients and visitors to the Lower Valley PrimaryCare (PCN) building, projecting a positive, welcoming image to patients andvisitors, either in person or via the telephone.
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Undertakea variety of administrative duties to assist in the smooth running of the PCN,including provision of clerical support, for example use of patient appointmentsystem and information processing.
Our ideal candidate will havegood communication and interpersonal skills, be computer literate and work wellwithin a team.
Friday 9.15am - 4.30pm (Job share will beconsidered)
About us
Pennine GP Alliance is amembership body of 20 General Practices working together to sustain &support the delivery of primary care to the people of Calderdale.
Out & about in Calderdale weare represented by over 90 additional clinical & non-clinical staff fromClinical Pharmacists to Care Co-ordinators. Working across the Districtdelivering services & support to patients, Primary Care Networks &General Practices.
We pride ourselves on being asupportive employer. We encourage everyone in the team to listen, learn &lead in order to create the best outcomes for our GP members & ultimatelythe people of Calderdale. In addition we are committed to supporting you inyour own professional development.
Working with our GeneralPractice members & Primary Care Networks our team works proactively increating new solutions & delivery methods to support our GPs in respondingto the challenges & needs of delivering resilient & outstanding primarycare. Creativity & innovation is always at the heart of our delivery as werespond to the ever-changing health & social care needs of our localpeople. You will play a key part in making this happen.
Employee benefits: Generoussalary package & annual leave (min of 27 days plus 8 bank holidays (up to33 days if previous NHS employment can be evidenced) Good pension scheme (10%employer contribution) Diverse workforce Flexible working Excellent developmentopportunities Health & wellbeing support Staff discounts & recognitionscheme.
Job responsibilities
Key responsibilities
Undertake work in line with PCN directedpriorities.
Proactively identify and work with acohort of people to support their personalised care requirements, using theavailable decision support aids.
Ensure regular and consistentcommunication with the referrer regarding patient progress and anycomplications or guidance.
Raise awareness of health promotion andNHS health checks in practices.
Support national screening programmes.
Monitor referrals to ensure tasks arecompleted and care delivered by keeping in regular telephone contact.
Direct liaison with multi agencies tocoordinate care for patients.
Refer to PCN social prescribing linkworkers where a patient is identified as potentially benefitting from thisservice.
To support patient/carer contact rolesand collate patient and carer feedback on their experiences.
Support Quality and Outcome Frameworksand other DES/LES specifications.
Maintain and develop engagement with allpractice staff and encourage best practice.
Act as the first port of call forpatients, in their caseload in relation to their care.
Bring together all of a personsidentified care and support needs and explore their options to meet these intoa single personalise care and support plan (PCSP), in line with PCSP bestpractice.
Help people to manage their needs,answering their queries and support them to make appointments.
Support people to take up training,employment, and access appropriate benefits where eligible.
Raise awareness of shareddecision-making and decision support tools and assist people to be moreprepared to have a shared decision-making conversation.
Ensure that people have good qualityinformation to help them make choices about their care.
Support people to understand their levelof knowledge, skills and confidence when engaging with their health andwellbeing, including using the Patient Activation Measure.
Assist people to access self-managementeducation courses, peer support or interventions that support them in theirhealth and wellbeing.
Explore and assist people to accesspersonal health budgets where appropriate.
Provide coordination and navigation forpeople and their carers across health and care services, alongside workingclosely with social prescribing link workers and other primary care roles.
Support the coordination and delivery ofcare home MDTs within PCNS ensuring the enhanced health in care homes model isdelivered.
Supporting residents in care homes/LDhomes ensuring personalised care is delivered through collaborative workingbetween health, social care, voluntary, community and social enterprise sectorand care home partners.
In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and actappropriately.
In the performance of the duties outlinein this job description the post-holder may have access to confidentialinformation relating to patients, their carers, practice, or staff information.All such information from any source is to be regarded as strictlyconfidential.
Information relating to patients,carers, colleagues, or member practices may only be divulged to authorisedperson in accordance with PGPA policies and procedures relating toconfidentiality and the protection of personal and sensitive data, or under theguidance of your manager.
Where required competently carry out allelements of the health check (A full check involves measurement of body massindex and waist circumference, pulse rate, blood pressure, height and weight,QRISK measurement, blood glucose, blood lipid, smoking and alcohol) and whererequired refer for further clinical advice
Additional Duties
General
To maintain up to dateknowledge of legislation, national and local policies and issues in relation tothe specific client group, mental health and community care delivery.
Tocomply with the Professional Codes of Conduct and to be aware of changes inthese. To maintain up to date knowledge of all relevant legislation and localpolicies and procedures implementing this.
To ensure that all duties arecarried out to the highest standard and in accordance with currently qualityinitiatives within the work area.
To comply with all relevant organisationspolicies, procedures and guidelines, including those relating to EqualOpportunities, Health and Safety and Confidentiality of Information and to beaware of any changes in these.
To comply at all times withthe PGPAs Information Governance related policies. Staff are required torespect the confidentiality of information about staff, patients and PGPAbusiness and in particular the confidentiality and security of personalidentifiable information in line with the Data Protection Act. All staff isresponsible for ensuring that any data created by them is timely,comprehensive, accurate, and fit for the purposes for which it is intended.
Person Specification
Qualifications
* ECDL or equivalent Diploma/HNC level (or relevant experience)
* Demonstrable commitment to professional and personal continuous development.
* Training in motivational coaching and interviewing or equivalent.
* Knowledge of primary care IT Systems Qualified to NVQ level 2 in Health and Social Care.
Skills and Knowledge
* Knowledge of the personalised care approach.
* Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
* Creative problem solver and willing to search for hard-to-find information.
* Meets DBS reference standards and has a clear criminal record in line with the law on spend convictions.
* Access to own transport and ability to travel across the locality on a regular basis.
* Continued commitment to improve skills and ability in new areas of work.
* Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points.
* To analyse data and report on findings.
Experience
* Experience of working with healthcare professional and or previous experience in the NHS or social care or relevant field (including unpaid work)
* Experience of data collection and providing monitoring information to assess the impact of services.
* Experience of partnership/collaborative working and of building relationships across a variety of organisations.
* Experience of working with or in general practice.
* Working in a multi-disciplinary setting where influence and negotiation is required.
* Knowledge/familiarity with medical terminology.
* Experience of supporting people, their families and carers in a related role (including unpaid work).
* Experience in use of databases.
* Vulnerable adults awareness.
* Experience of care of the elderly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experiencedependant on experience £22,308-£24,071
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