Looking for Field Engineer (Automotive- passengar vehicle) deployed to OEM client:
JD:
Analyse, categorise and report on dealer Information Tickets to Identify, Hand over and track Progress of emerging field quality concerns:
· Process (a peak of) up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day.
· Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues
· Review Tickets against internal sources (i.e. photo booth) where appropriate Flag incorrect claims for rejection
· Flag any new/unique issue identified
· Cluster any identical topics together and report number of occurrences
· Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner.
· Review all open topics against planned timing and present all topics pending an update at daily launch meeting
· Report weekly statistics of DISS analysis to support issue resolution number of topics opened, closed, and number of ageing topics etc.