Carshalton College
10/02/2025
£30,680 - £35,328 per annum, plus up to 40 days + Bank Holidays
Job Overview
The Support Technician will provide IT technical support and ensure the availability of ICT systems and services as well as telephony services across the College Group.
Key Responsibilities
1. Provide 1st line and 2nd line ICT support to all employees and supported clients.
2. Assist with day-to-day escalations and investigate complex problems or repeat failures.
3. Ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System.
4. Liaise with the Senior Support Technician regarding software or network issues.
5. Maintain the smooth operation of end-user computer equipment (desktop and mobile devices).
6. Maintain audio-visual equipment, printers, and scanners.
7. Install and configure client-based hardware and software to agreed timescales.
Qualifications and Skills
This role would suit someone who has detailed experience of Microsoft Office and experience in computer hardware/software installation, audio-visual technology, and printer technology. We’d also like you to have:
1. Experience in diagnosing issues in a PC/MAC environment.
2. The ability to work independently, without supervision, as well as part of a team.
3. Excellent problem-solving skills and a positive ‘can-do’ attitude.
4. An understanding of network technology such as routers and switches (desirable).
5. Knowledge of network topologies and services and of Microsoft Active Directory (desirable).
Based at Carshalton College but you will cover all STCG sites.
Application Information
Closing date for the return of completed applications is 10th February 2025.
Benefits
The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities, professional development and training plus a salary sacrifice cycle to work scheme.
Equality and Safeguarding
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
About Us
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College, and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.
When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
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