Operations Director - Accountancy Practice
Seymour John are delighted to be partnering with Dyke Yaxley (an Accountancy practice) to support them in hiring the critical role of Operations Director based in Shrewsbury.
SALARY & BENEFITS
10% (salary sacrifice available)
Health and wellbeing support package
Flexibility to work from home when required – given the nature of this role it is office based and working on site. The address is 1 Brassey Road, Shrewsbury, SY3 7FA
COMPANY INTRODUCTION
At DY, building lasting relationships with our clients is at the heart of everything we do. For over 100 years, we’ve helped individuals and businesses thrive, enabling prosperity at every step.
Why are we hiring?
Marie has essentially been doing both the MD and Operations Director roles concurrently, with some support from a Practice Manager. It’s clear that Marie and the board need an experienced senior operator by their side to help lead and develop the business and its people for the challenges of today and the future.
JOB ROLE DESCRIPTION
Role Purpose
As an Operations Director you will act within a role which is pivotal in shaping the overall success of the business through enabling high production output which will enable the prosperity of the company.
Role Responsibilities
Strategic Leadership
* Developing and implementing operational strategies that align with the Company’s goals, supporting business growth and enhancing profitability.
* Partnering with senior leadership to drive business development initiatives and improve client services.
* Leading the Company’s operational planning, ensuring the strategic objectives are converted into achievable goals and performance metrics.
* Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company’s values and behaviours.
Operational Management
* Overseeing the day-to-day operations to ensure efficiency, quality control and productivity across all departments.
* Implementing and improving workflows, systems and processes to enhance service delivery and client satisfaction.
* Managing resource allocation including staffing level, team assignments, workload balancing to support business needs.
* Researching changes to technology and implementing systems and AI, assisting the IT & Innovation Director to identify key technologies to make improvements to production and efficiency.
* Working with the Finance Director to set budgets, monitor financial performance and control operational costs.
* Preparing report for the Operations Board on key performance indicators (KPI’s), operational challenges and financial performance.
* Leading and mentoring a team of Departmental Managers, creating a culture of accountability, continuous improvement and client-centricity.
Quality Control & Compliance
* Ensuring that the Company’s services meet regulatory requirements, industry standards and client expectations.
* Overseeing internal practice assurance processes and addressing any compliance issues promptly and effectively.
Client Relationship Management
* Facilitate the skills, techniques and tools required to maintain and strengthen client relationships, ensuring high levels of satisfaction and retention across the business.
* Acting as a point of escalation for client issues and working with teams to resolve concerns quickly and effectively.
Skills & Qualifications
* Exemplary business leader, showcasing proven experience in change management, operational management and strategic leadership.
* Professional Accounting qualification such as ACA, ACCA and/or proven experience within the accountancy, financial services, or professional services environment.
To Apply
Please contact Phil Topper at Seymour John on 07929 159674 or email phil@seymourjohn.com
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