We are currently seeking a Production Planner & Coordinator to join our Supply Chain Management (SCM). This role is home-based with a salary of up to £30,000, depending on experience, and will require quarterly travel to the Bracknell site, as well as additional travel as needed.
As a Production Planner, you will play a key role in ensuring operational excellence and delivering first-class customer service for our global client base. Reporting to the SCM Team Leader, your responsibilities will cover pre- and post-sales customer service, inventory management, and providing support to both SCM and Sales colleagues.
Key Responsibilities:
* Analyse customer requirements to provide high levels of customer service.
* Efficiently manage sales orders in the ERP system, confirm orders, and coordinate shipments.
* Support inbound/outbound logistics to meet customer requirements and On-Time Delivery (OTD) targets.
* Create accurate inventory forecasts and demand plans for assigned accounts and suppliers.
* Generate and distribute purchase orders to suppliers in a timely manner.
* Manage inventory levels within financial and physical constraints.
* Resolve customer complaints swiftly to ensure continued satisfaction.
* Maintain timely distribution of supplier inbound shipping data.
* Minimise slow or dead stock while adhering to inventory guidelines and customer contract terms.
* Continuously review and improve customer-specific processes.
Qualifications and Skills:
* At least 3 years of experience in customer service and demand forecast planning.
* Strong organisational skills and ability to work under pressure.
* Team player with the ability to work independently when necessary.
* Familiarity with ERP systems and the ability to multitask across software applications.
* Flexibility to adapt to changing market and team requirements.
* Excellent written and verbal communication skills, especially when interacting with multinational teams and senior stakeholders.
* Advanced Excel skills are an advantage.
If you believe you meet the criteria and would like to be part of a dynamic multinational team, we encourage you to apply.
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