Morgan McKinley is looking for an experienced Client Account Executive with proven customer service skills to work for a fast-growing exciting company based in East Grinstead.
My client is looking for a Client Account Executive to assist with daily queries, process orders using a ticketing system, and maintain existing relationships.
Salary: up to 27,700
Location: East Grinstead – hybrid – 2/3 days office based
Hours: Monday to Friday: 8am – 5pm or 9am – 6pm
Key Responsibilities:
1. Be the first point of contact on queries, maintaining client relationships.
2. Resolve daily queries, process orders, and handle related correspondence.
3. Use ticketing systems to update clients within SLA and follow SOPs.
4. Coordinate with Customer Services, Warehouse Team Leaders, and clients to ensure smooth operations.
5. Manage live chat and inbound queries, forwarding them to relevant departments within agreed timeframes.
6. Provide frontline telephone and email support.
Skills and Experience:
1. Customer service experience, meeting deadlines and SLA commitments
2. Financial responsibility experience
3. Proficient in MS Office, especially Excel and Outlook
4. Organised, especially with email management
5. Strong interpersonal skills
6. Effective team player
7. Excellent written and verbal communication
8. High accuracy in work
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