Are you a dynamic, results-driven professional with a passion for delivering exceptional customer service? Join Marsh Finance, a national leader in motor finance, and become an integral part of our high-performing Customer Support Team. This is a fast-paced, challenging role where exceeding targets and delivering outstanding outcomes for customers are the norm. About Us At Marsh Finance, we pride ourselves on providing innovative motor finance solutions and unparalleled customer care. With over 50 years of industry expertise, we’re looking for exceptional individuals who thrive in a busy, results-oriented environment to help us continue delivering excellence. About the Role As a Customer Support Advisor, you’ll handle a variety of servicing queries while providing support to customers experiencing financial difficulty. Your ability to understand individual circumstances, deliver tailored solutions, and consistently meet or exceed performance targets will be pivotal to your success. Key Responsibilities Customer Service Excellence: Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence, ensuring a seamless experience. Problem-Solving: Assist customers facing financial challenges, identifying fair and appropriate solutions tailored to their individual needs. Compliance & Professionalism: Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements. Team Collaboration: Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets. What We’re Looking For We need a high-performing professional who thrives under pressure and is ready to exceed expectations in a challenging yet rewarding role. Essential Skills & Experience Proven High Performance: Demonstrated success in a regulated collections or customer service environment, meeting and surpassing objectives. Target-Oriented: A track record of exceeding KPIs and delivering outstanding results. Adaptability: Flexibility to embrace change and implement new ideas in a rapidly evolving environment. Technical Skills: Proficiency with Microsoft Word, Excel, and other essential computer systems. Attention to Detail: High levels of accuracy and diligence in all aspects of work. Why Join Marsh Finance? At Marsh Finance, we believe in recognising and rewarding talent. We offer: Flexible working: Hybrid model to support work-life balance. Competitive benefits: 25 days holiday bank holidays, private healthcare plan, and pension scheme. Career growth: Join us during an exciting period of transformation and play a pivotal role in shaping our future. Well-being focus: Employee Assistance Program (EAP) and wellness plans. Engaged culture: Regular employee engagement events and a supportive team environment. Ready to Excel? If you thrive in a high-performance, fast-paced environment and are ready to make a difference, we want to hear from you Click Apply Now, and our recruitment team will contact you to discuss this exciting opportunity. Take the first step toward a rewarding career with Marsh Finance .