Sales Advisor
Saffron Walden
Full-time
£25,000
A dynamic and customer-focused business within the Construction & Manufacturing industry are seeking a Sales Advisor to join the team.
As a Sales Advisor, you will play a key role in providing exceptional customer service and driving sales through various communication channels, including phone, email, and web-site. This is a fantastic opportunity for individuals with a passion for customer service and sales to grow and develop in a supportive environment.
Key Responsibilities:
Order Processing: Handle and process customer orders and inquiries promptly via phone, email and website
Product Gap Sales: Proactively engage with existing customers to encourage purchases of products they have not previously bought from us.
Customer Support: Provide basic support and assistance to customers, following product training.
Delivery Coordination: Liaise with couriers to provide accurate estimated delivery times to customers.
Web Order Downloading: Process web orders when allocated, ensuring timely and efficient processing.
Collaboration: Work closely with Warehouse and Couriers teams to ensure smooth order processing and timely deliveries.
Callouts: Occasionally contact customers to follow up on quotations and check if they are proceeding to order.
Main Duties:
Answer phones promptly and professionally, maintaining a courteous and helpful tone.
Ensure web orders are downloaded and processed efficiently when as...