Customer Care Advisor
Your new role
Sofology is way more than just a sofa... The sofa sits at the heart of the home, and we know how much that means to your cust omers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofology's Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa.
So wheth er it's building relationships on the phone, problem solving or everything in between, with your brilliant product knowledge you'll help give your customers an unrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you.
Save the date for our exciting recruitment events on January 22nd and 28th, with a start date of February 10th! Apply now, and we'll reach out to invite you to join the fun!
A day in the life of...
A Customer Service Advisor, you'll spend your time doing so much more than sitting! Here are just a few of the things you'll be getting up to:
1. You'll treat our customers and Sofologists like they are family, offering pizazz with every experience
2. You'll leave no stone unturned on your quest to roll out the red carpet for all every single one of our customers, thinking outside of the box to make sure you deliver the right first-time resolution, everytime, without exception
3. Take full ownership of customer accounts and see t...