Kingston Veterinary Group is looking for an experienced Receptionist to join our dedicated team working across our six Kingston Veterinary Group sites in East Yorkshire!
Kingston Vet Group is one of the fastest growing practices in East Yorkshire with a very busy but varied caseload. The group has five well-equipped branch surgeries supported by a fantastic Tier 3 Hospital, with a complete diagnostic suite including CT and MRI.
The group offers a variety of referral services and has a fantastic and hardworking team of 19 committed veterinary surgeons, dedicated RVNs, and a friendly, enthusiastic support team.
We aim to offer consistency and high standards of client care to ensure that we can provide a high-quality service. Staff welfare and job satisfaction are prioritized at Kingston Vet Group. Vets Now Emergency work out of our Park Street site, meaning that there is no need to transfer hospitalized patients between sites. Kingston is a fantastic place to work, where no two days are the same.
About The Role
As the first point of contact for our clients in a busy environment, you will be required to ensure all clients and their pets have a comfortable and positive experience within the surgery. This includes meeting and greeting clients, answering the telephone to a broad range of inquiries related to pet welfare, booking appointments, signing up new clients, looking into first-level financial queries, taking payments, record keeping, and providing information on our products and services such as our Pet Health Club, ensuring no clinical advice is given while maintaining a clean clinical environment in waiting and consult rooms.
Our ideal candidate must have a minimum of 2 years of reception experience. Medical experience is preferred but not essential.
The Rota
This is a full-time permanent role working 4 x 10 hour shifts per week, Monday to Friday. You will work 1 in 4 Saturdays and be given a day in lieu during the week.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
Kingston Veterinary Group, Park Street
1-2 Park Street, Anlaby Road, Hull, HU3 2JF, United Kingdom
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Health Care Provider
* Veterinary
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