Location: Harrogate Salary: Depending on experience Job Type: Full time office based Job Summary: As a Claims Handler in an insurance brokerage, you will be responsible for managing and processing insurance claims efficiently while ensuring excellent customer service. You will act as the key point of contact between clients, insurers, and other stakeholders to facilitate fair and timely claim resolutions. Key Responsibilities: Claims Processing: Handle claims from notification to settlement, ensuring compliance with policies and procedures. Client Liaison: Provide clear updates and guidance to clients throughout the claims process. Insurer Coordination: Communicate with insurers and third parties to ensure claims are processed efficiently. Investigation & Assessment: Gather necessary information, assess policy coverage, and determine claim validity. Negotiation & Resolution: Negotiate settlements with insurers and third parties to achieve the best outcomes for clients. Documentation & Reporting: Maintain accurate records of claims, correspondence, and progress reports. Regulatory Compliance: Ensure claims handling complies with industry regulations and company policies. Fraud Detection: Identify and report potential fraudulent claims. Customer Service: Provide empathetic and professional support to clients during the claims process. Key Skills & Experience: Previous experience in claims handling (preferably within an insurance brokerage). Strong knowledge of insurance products and claims procedures. Excellent communication and negotiation skills. Attention to detail and strong organizational abilities. Ability to work under pressure and manage multiple claims at once. Familiarity with relevant insurance regulations and industry standards. Proficiency in claims management systems and Microsoft Office. Preferred Qualifications: CII (Chartered Insurance Institute) qualifications or working towards certification. Experience in handling commercial or personal lines claims.