Are you detail-oriented with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where you stay organized and communicate effectively? Then you might be our new Operations Coordinator
About the job
As our new Operations Coordinator, you will be the key link between our customers and our internal teams. You will be responsible for managing the receipt of customer orders, responding to enquiries in a timely and professional manner, and ensuring that every order is processed with meticulous attention to detail.
Key tasks and responsibilities include:
1. Prepare accurate order forms for received orders
2. Process customer orders with a high level of attention to detail
3. Provide customers with delivery timelines, invoices for payment, and communication regarding any potential delays
4. Maintain the back orders report on a daily basis
5. Offer administrative support to various teams as needed
6. Ensure customers are kept informed throughout the entire order process, from receipt to delivery
7. Serve as the first point of contact for customers via email and phone calls
In this position, you will report to the Operations Manager, Naomi Neves.
Independent commercial profile with NHS experience
We seek a candidate with a Bachelor's or Master's degree in a suitable field e.g., business administration, operational management, supply chain, customer service or similar, although this is not essential. The key skills are your eye for detail, a flexible approach, and a strong work ethic, which will ensure success in this role.
We are looking for a candidate with a proven background in customer service and can handle the demands of a busy inbox while ensuring that every customer feels valued and supported. Your communication skills are second to none, and you pride yourself on being able to build rapport with customers and team members alike.
As Orifarm is an international company, you must be proficient in English and have excellent oral and written communication skills.
Job location
The position is located in Hemel Hempstead, UK. We enjoy meeting in the office a few days per week, but it will also be possible to work from home 1-2 days per week.
Need further information?
If you need further information about the job, please contact Naomi Neves at naomi.neves@orifarm.com
Applications received through mail will not be considered.
Application deadline
We are looking for a candidate as quickly as possible, so interviews will be conducted continuously.
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