Kent Community Health NHS Foundation Trust
The Urgent Care Service is a team of Doctors, Nurses, AHPs, and health care assistants that provides short-term urgent health care support to people in order for them to remain in their own homes or to facilitate early hospital discharges. The Urgent Care Service (UCS) is looking for 3 enthusiastic and adaptable Caseload Assistants to join our caring and progressive teams in Deal, Canterbury, and Ashford. We are looking for applicants who have good organisational and coordination skills and share the CARE values of the trust. You must be able to work cohesively within a diverse close-knit team and be able to implement systems and processes that ensure efficient and robust care is delivered to patients in their home environment. Due to the challenging nature of the work, we require individuals who can operate in a confidential and professional manner, possess excellent communication skills, including the ability to listen and adapt their working practices when needed in a balanced way. Successful applicants will have the willingness to undertake a varied shift pattern over a 7-day working week, including some bank holidays and weekends. As occasional working across sites is needed, applicants are required to have a full UK driving licence and a vehicle to use.
Main Duties of the Job
Please see the recruitment pack for a full job summary; however, as a Band 3 Caseload Assistant, you will be supported to primarily:
1. Work closely with the Locality Clinical Leads with the day-to-day running of the team.
2. Ensure that patient visits are booked in and allocated in an efficient way.
3. Ensure staff handovers occur in a robust fashion.
4. Use a variety of electronic systems including Microsoft Excel, Word, Teams, and our electronic patient record Rio.
5. Regularly work within our single point of access team (SPOA) in person and/or remotely.
6. Liaise with the Caseload coordinators in managing the incoming referrals to the team.
7. Offer cover to the other locality teams/coordinators when needed.
8. Perform basic triages of patients using clinical led algorithms.
9. Work across sites within East Kent when necessary.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About Us
Rated 'outstanding' by the CQC, we have a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this, we need outstanding people who share our values: compassionate, aspirational, responsive, and excellent.
We know a commitment to equity, diversity, and inclusion leads to better patient care and a happier workforce. We pride ourselves on being diverse and welcome applications from people with varied backgrounds, perspectives, and experiences.
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients, and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that suits us both.
Job Responsibilities
The job description and person specification give you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format, please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Person Specification
Qualifications
* Relevant level 3 qualification (NVQ/QCF Diploma or certificate of care/Advanced apprenticeship or equivalent or working towards).
* Functional Skills at Level 2 (Literacy and numeracy/GCSE grade A-C or equivalent in English and Maths).
* 2 A/AS levels (any grade), BTEC diplomas, Level 4 qualification.
Experience
* Proven experience in Microsoft Office use.
* Sound judgement and logical approach to complex situations, with the ability to determine solutions.
* Ability to travel to different sites with a valid UK driving licence and access to a vehicle.
Knowledge
* Understanding of delivering care in a community care setting.
* Knowledge of UCS Service.
* Understanding of NHS Community Services.
* Understanding of local demographics.
Skills & Abilities
* The ability to plan and organise own workload without direct supervision.
* The ability to plan and organise clinical workload of multiple other staff members in a fair and consistent way.
* The ability to be innovative, being objective as well as logical in resolving problems.
* Demonstrate the ability to learn from mistakes.
* Excellent verbal, written, and electronic communication skills.
* Data analysis skills.
Personal Attributes
* Ability to apply common sense and logical approach.
* Identify key or underlying issues in difficult situations and use initiative to solve problems.
* Ability to constructively justify decisions made in a balanced and respectful manner.
* Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence.
* The ability to work with confidentiality and discretion at all times.
Ability to Manage
* The ability to maintain an appropriate level of workplace performance and meet deadlines, prioritising as necessary.
* Ability to facilitate own supervision.
* Take ownership of own learning needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Kent Community Health NHS Foundation Trust
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