A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.
About the Role: The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Responsibilities include:
* Assisting in controlling rates and inventory
* Ensuring all rates are loaded in the GDS and Opera cloud system
* Monitoring and reporting on booking trends
* Supervising Reservationists in their daily duties
* Training and developing the Reservations team
* Contributing to achieve Room Revenue and Overall Revenue targets
About You: The ideal candidate will have:
* Previous experience with Opera Cloud PMS
* Excellent written and spoken English; additional languages are a plus
* Proven experience in a similar luxury 5-star hospitality environment
* Strong communication and organization skills
* Experience in training, coaching, and mentoring others
* The ability to work under pressure
* A passion for delivering exceptional experiences
What's in it for You:
* Competitive salary plus tips TRONC (£200-£300 pm)
* 30 days holiday
* Free 1-3 months accommodation while you settle into new location and find your own home
* Free 5* overnight annual guest experience for you and a plus one
* Enhanced pension scheme
* Free food and drinks while on shift
* Generous discounts across various properties
* Life Assurance and health benefits
* Employee Assistance Programme
If you're a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.
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